For cost-effective, remote technology support call our North American Service Desk—1.866.698.8454.
You can choose:
- on-demand Service Desk Support at $2 per minute
- an all-inclusive flat-fee solution such as Connected Office Managed.
To sign-up for Service Desk Support, please visit Sign-up for Remote Technology Support.
Live Service Desk Support
Call 1.866.698.8454 Live Service Desk for:
- Desktop screen sharing – The end-user and the technician see the same workspace.
- Utility U training – How-to help for all Microsoft productivity applications based on incident trends.
- Hardware troubleshooting – Know what’s happening and why.
- Help just a phone call away – Anytime whether in the office, at home or on the road.
- 95% of issues resolved without requiring escalation – Premier support delivered by certified, experienced technicians.
You can tailor 1.866.698.8454 to meet your organization’s requirements by selecting either Level 1 Support or Level 2 Support:
Level 1 Desktop Support
For organizations with end-user desktop service desk requirements. It includes problem resolution for technical issues involving desktops and laptops, operating systems, Internet connectivity and productivity applications such as Microsoft Office®.
Level 2 Network Support
For organizations with complex needs and reliance on technology to operate their business effectively. Includes Level 1 Support plus problem resolution for technical issues involving desktop connections to the network and servers as well as triage support for networks, servers, security and mission-critical business applications.
Other Support Services
Our Live Technology Support team can also help you with:
- Configuration and assistance with desktops, laptops and virtual PCs
- Setup and assistance with Windows-based servers
- Setup and syncing Smartphone emails to your corporate Outlook Exchange
- Mobile devices such as tablet PCs including iPad, Android-powered tablets, Microsoft-powered tablets, etc.
- Printer networking and troubleshooting
- Training on major office applications such as Powerpoint presentations
- Removing spyware, malware or viruses
- PC cleanups so your systems run more efficiently