Support

For cost-effective, remote technology support call our North American Service Desk—1.866.698.8454.

You can choose:

  • on-demand Service Desk Support at $2 per minute
  • an all-inclusive flat-fee solution such as Connected Office Managed.

To sign-up for Service Desk Support, please visit Sign-up for Remote Technology Support.

Live Service Desk Support

Call 1.866.698.8454 Live Service Desk for:

  • Desktop screen sharing – The end-user and the technician see the same workspace.
  • Utility U training – How-to help for all Microsoft productivity applications based on incident trends.
  • Hardware troubleshooting – Know what’s happening and why.
  • Help just a phone call away – Anytime whether in the office, at home or on the road.
  • 95% of issues resolved without requiring escalation – Premier support delivered by certified, experienced technicians.

Support Levels

You can tailor 1.866.698.8454 to meet your organization’s requirements by selecting either Level 1 Support or Level 2 Support:

Level 1 Desktop Support

For organizations with end-user desktop service desk requirements. It includes problem resolution for technical issues involving desktops and laptops, operating systems, Internet connectivity and productivity applications such as Microsoft Office®.

Level 2 Network Support

For organizations with complex needs and reliance on technology to operate their business effectively. Includes Level 1 Support plus problem resolution for technical issues involving desktop connections to the network and servers as well as triage support for networks, servers, security and mission-critical business applications.

Other Support Services

Our Live Technology Support team can also help you with:

  • Configuration and assistance with desktops, laptops and virtual PCs
  • Setup and assistance with Windows-based servers
  • Setup and syncing Smartphone emails to your corporate Outlook Exchange
  • Mobile devices such as tablet PCs including iPad, Android-powered tablets, Microsoft-powered tablets, etc.
  • Printer networking and troubleshooting
  • Training on major office applications such as Powerpoint presentations
  • Removing spyware, malware or viruses
  • PC cleanups so your systems run more efficiently
If you would like to learn more about our Remote Technology Support and how it can help your organization, please contact us.