Support Service Desk

TUC Service Desk

Are your employees frustrated with having to deal with recurring IT-related issues themselves? Is your in-house IT team understaffed and overburdened?

TUC’s Service Desk gives you the ability to hand off front line helpdesk support. On your behalf we handle the day-to-day IT issues your organization and its employees are facing.

TUC’s Service Desk is perfect for businesses with no internal IT support, but can also be complementary to an existing IT team – freeing staff up to focus on more strategic technology tasks. TUC understand that convenience is key, so we provide customers with multiple ways to reach Service Desk support: chat, email, web tickets, portal and by phone.

Service Desk is comprised of:

  • Level 1 Remote Support (Desktop)
  • Level 2 Remote Support (Server/Network)

Escalation to onsite Level 3 Support Specialists is also a service TUC can provide when needed.

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